TVG Consulting
Burbank MSP serving hedge funds, studios and manufacturers
Cloud MigrationIT Consulting & vCIOVoIP & UCaaSIT Support & HelpdeskCybersecurity
New listingBurbank · Valley
VoIP & UCaaS in Los Angeles — Top Providers (2026)
VoIP & UCaaS in Los Angeles
Cloud voice and unified communications-as-a-service (UCaaS) have replaced traditional PBX for the vast majority of LA businesses. Consulting and implementation services cover platform selection (Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8, Nextiva), number porting, call flows and IVRs, contact center design, and integration with CRMs like Salesforce and HubSpot.
Common engagements
- PBX-to-cloud cutover — porting DIDs, deploying handsets or softphones, training users, and decommissioning the old PBX.
- Microsoft Teams Phone — for organizations already on Microsoft 365, Teams Phone with a direct-routing carrier or Microsoft Calling Plans is often the cheapest and simplest option.
- Contact center — inbound call flows, ACD, queues, SLA reporting, workforce management.
- International number provisioning for LA companies with global clients or team members.
- E911 compliance — critical for multi-location LA businesses; Kari's Law and RAY BAUM's Act require dispatchable location information.
Cost snapshot
Cost snapshot — Los Angeles, 2026
| Service | Typical price |
|---|---|
| Basic hosted VoIP | $18–$35/user/month |
| Full UCaaS (voice + chat + video + meetings) | $28–$55/user/month |
| Microsoft Teams Phone (with Calling Plan) | $8–$25/user/month plus M365 |
| Basic cloud contact center | $75–$150/agent/month |
| Advanced contact center with WFM | $150–$300/agent/month |
| Deployment services | $50–$150/user (one-time) |
Providers offering VoIP & UCaaS
Datalink Networks
Santa Clarita MSP and top-1% Microsoft partner strong in education
Cloud MigrationVoIP & UCaaSAzure ConsultingMicrosoft 365Cybersecurity
New listingSanta Clarita · North
TekReach Solutions
LA MSP built around hosted virtual desktops for law and accounting firms
Cloud MigrationIT Consulting & vCIOSoftware DevelopmentVoIP & UCaaSMicrosoft 365
New listingWest LA · Westside
Techmedics
Pasadena-founded MSP that grew from LA break-fix into a national provider
Cloud MigrationVoIP & UCaaSIT Support & HelpdeskBackup & Disaster RecoveryCybersecurity
New listingPasadena · East
Be Structured Technology Group
Downtown LA MSP serving SMBs with 24/7 support and hosted VoIP
Cloud MigrationVoIP & UCaaSIT Support & HelpdeskAzure ConsultingBackup & Disaster Recovery
New listingDowntown LA · Central
Cat 5 Guy
LA cabling contractor wiring offices, warehouses and retail floors
VoIP & UCaaSNetwork & Wi-FiStructured Cabling
New listingEl Segundo · SouthBay
Xentric Solutions
West Valley MSP delivering enterprise-grade IT to Calabasas small businesses
IT Consulting & vCIOVoIP & UCaaSIT Support & HelpdeskBackup & Disaster RecoveryCybersecurity
New listingWoodland Hills · Valley
IT Accuracy
Brentwood MSP with multi-office coverage across LA and the Valley
Cloud MigrationVoIP & UCaaSIT Support & HelpdeskBackup & Disaster RecoveryStructured Cabling
New listingWest LA · Westside
Promising Solutions
Burbank MSP with Azure and Microsoft Voice depth for law firms
Cloud MigrationVoIP & UCaaSIT Support & HelpdeskAzure ConsultingCybersecurity
New listingBurbank · Valley
Dove Communications
Longtime LA cabling and VoIP integrator for schools and healthcare
VoIP & UCaaSNetwork & Wi-FiBackup & Disaster RecoveryMicrosoft 365Structured Cabling
New listingDowntown LA · Central
Crimson IT
Downtown LA managed-security firm strong in real estate and nonprofits
Cloud MigrationIT Consulting & vCIOVoIP & UCaaSIT Support & HelpdeskCybersecurity
New listingDowntown LA · Central
Browse VoIP & UCaaS by neighborhood
Frequently asked questions
Which UCaaS platform is best for LA businesses?
For Microsoft 365 shops: Teams Phone. For sales-heavy teams: RingCentral or Zoom Phone. For contact center: Five9, NICE, or Genesys. There's no universal best — it depends on your existing stack.
Can we keep our existing phone numbers?
Yes — number porting is standard and takes 2–4 weeks. Toll-free numbers port faster than local DIDs. Ordering new hardware and setting up the platform can happen in parallel.
Do we need physical handsets?
Not necessarily. Many LA offices go 100% softphone (headset + computer). Physical handsets still make sense at reception, in conference rooms, and for common areas.
What about call recording and compliance?
All major UCaaS platforms support call recording. If you're in a regulated industry (healthcare, finance), configure retention and access controls, and ensure the vendor signs a BAA if you handle PHI.
Is UCaaS reliable enough for critical use?
Yes — modern platforms have carrier-grade SLAs (99.99%). Failover to mobile softphone or cellular is standard. For life-safety use cases (medical, emergency), add redundant WAN and follow the vendor's HA guidance.
What's Kari's Law and RAY BAUM's Act?
Federal laws requiring that 911 calls from multi-line phone systems be routable and include dispatchable location information (building, floor, room). Modern UCaaS platforms handle this natively if you configure locations properly.
Can UCaaS integrate with our CRM?
Yes — most major platforms have prebuilt integrations for Salesforce, HubSpot, ServiceNow, and Zoho. Click-to-dial, screen pop, and call logging are standard.
What happens to our fax lines?
Cloud fax (eFax, mFax, Sfax, or the built-in fax capability of most UCaaS platforms) replaces analog lines. Some regulated environments (medical, legal) still need this.
Get matched with VoIP & UCaaS providers
Tell us about your needs — we'll connect you with 2–3 vetted providers.