Review guidelines

Reviews we accept

• From a real client of the provider in the last 24 months.
• About a specific engagement (project, retainer, response to an incident).
• Written in first person with concrete details.
• Tied to an email we can reach for verification.

Reviews we remove

• From competitors, employees, or anyone with an undisclosed conflict.
• Generic praise or attacks without specifics.
• Defamatory or illegal content.
• Reviews containing PII (other people's names, phone numbers, addresses).
• Coordinated review-bombing or paid reviews.

Provider responses

Providers may respond publicly once per review. Responses are held to the same rules. A provider cannot remove or downvote a review and cannot condition service on a review.

Disputes

Email reviews@losangeles.it.com to dispute a review. Disputes are decided by editors using the rules above.

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